Need to contact USPS

We use USPS to complete deliveries in the US.

If your package has arrived to the US and there is an issue we suggest you contact them as they will be able to resolve it faster directly with you (2-3 days), than with us going back and forth between you and them (5-7 days).

This is how you can contact them:

• Make sure you have your tracking number
• Email: There is a short form to complete here 
  • If you don´t know some of the details you can find some help below.
• Call: 1-800-ASK-USPS® (1-800-275-8777)
  • Hours of Operation
    Monday – Friday 8 AM – 8:30 PM ET
    Saturday 8 AM – 6 PM ET
• In person: Find your post office 

Completing the online form:

1. First paste your tracking number & select the "Where is my package option"
2. Complete the details with your information.
3. Submit the form. You will receive a confirmation of your case in your email