My order is delayed
Orders typically ship within 2-3 business of receipt during non-peak times or seasons. In peak season (Thanksgiving through end of January or other seasonal sales) please allow 3-5 business days for your order to be processed.
Shipping takes on average 2-4 weeks
Check your tracking in case there is a shipping issue
- International packages can be held up in customs for up to 2 weeks. Unfortunately, this is up to every government and we have no control over the process.
If your order has taken over 4 weeks and you believe there might be an issue, please contact us and include your tracking number so we can assist you faster.
Due to the high volume of emails please allow 24-48 hours for us to get back to you
Do not worry, we know there can be issues with international shipping, our Policy however guarantees that you will receive your product. If after 8 weeks from your purchase date you have not received it, please let us know and we will send your complete order again at our cost.